SERVICES MADE POSSIBLE BY THESE PARTNERS:
SMART Transit accepts Idaho Medicaid for eligible rides. To schedule a covered Medicaid ride, you must call the MTM Customer Service Center for medical rides, or obtain a Prior Authorization for non-medical rides through the Aged & Disabled (A&D) or Developmental Disabilities (DD) waiver services.
Non-Emergency Medical Transportation
Medicaid eligible persons may receive Medicaid provided transportation on SMART Transit’s Dial-a-Ride service.
To schedule a covered Medicaid medical transportation trip, you must call the MTM Customer Service Center. The MTM Customer Service Representative will ask you several questions so they can ensure the most appropriate mode of transportation will be provided. You should have the following information ready when you call to schedule a ride:
Medicaid ID Number
Your appointment date and time
Home address and zip code to pick you up
The name, address and zip code of the health care provider you are visiting
MTM Customer Service Center (toll-free)
TTY: (877) 503-1257
You must call MTM at least two business days before your appointment to schedule your transportation. Trips may be scheduled up to 30 days in advance. Note: For urgent situations, MTM can arrange transportation with less notice.
Please request Smart Transit for your Medicaid transportation provider!
For more information, visit the Idaho Medicaid Non-Emergency Medical Transportation website at Non-Emergency Medical Transportation | Idaho Department of Health and Welfare.
Non-Emergency Non-Medical Transportation
Non-Medical Transportation Contact Information:
Once you obtain a Prior Authorization, call the SMART Transit office to schedule the ride.